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1. What is E-911?

Enhanced 911, or E-911, is an enhanced version of a typical Caller ID system. Enhanced 911 displays the caller's name, phone number, street address, apartment or space numbers, the type of phone, and a recommendation for police, fire, or ambulance response. It also keeps numbers from being blocked, even if they are unlisted.

Having the location immediately displayed on each 911 call allows the dispatcher to quickly confirm the location where help is needed. The sooner our dispatchers can verify a location, the sooner they can send help to you.

2. When should I call 911?

911 is for emergencies or things that could become emergencies.
- Is there a threat to life or property?
- Are you or someone else the victim of a crime?
- Do you have a police emergency?
- Do you or someone else have a medical emergency?
- Do you need the fire department?

If the situation seems urgent and has the potential to become dangerous, call 911. Dispatchers will determine whether your call should be handled by 911. All other calls should be directed to our non-emergency number: 706-367-1911.

3. What should I do if I call 911 accidentally?

If you accidentally dial 911, do not hang up. Stay on the line and tell the dispatcher that everything is alright. If you don't, the dispatcher will send law enforcement to your home to check on you.

4. Why does the 911 operator ask so many questions?

Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. Dispatchers handling emergency medical and fire calls must also consider the well-being of the public and the safety of the firefighters and paramedics. Callers will be asked:
- Where
- What
- Who
- When
- (maybe) Why

The information you provide a dispatcher is relayed to responding officers, paramedics or firefighters while they are on their way to the call.